Loyal to one bank for five years — and paying for it.
A family had been with the same bank for over five years and assumed they already had a competitive rate. They'd never thought to check — the loan just quietly ticked over in the background.
When we reviewed it, there was a clear gap. We refinanced them to another lender with a lower rate and better features, which reduced their monthly repayments and is set to save them meaningfully over the life of the loan.
Most people never review their home loan. We suggest looking at it every two to three years — rates move, your equity grows, and the loan that suited you then may not be the one that suits you now.